Last Updated: June 2026 

At MamaGas, we value your trust and are committed to protecting your personal information while providing safe, reliable LPG products and related services. This policy explains how we collect, use and protect your information, as well as our refund and returns process. It complies with the Data Protection Act, 2019 (Kenya), the Consumer Protection Act, 2012, and other applicable Kenyan laws.

Privacy & Data Protection

When you interact with MamaGas through our website, mobile applications, social media, customer support or delivery services, we may collect personal information such as your name, phone number, email address, delivery location, payment details, order history and device information. This information enables us to process orders, arrange deliveries, provide customer support, verify transactions, improve our services and comply with legal obligations.

We also use your information for our own marketing activities, including sending refill reminders, safety tips, special offers, new product announcements and promotions. In addition, with your consent or where permitted by law, we may share relevant information with our trusted business partners to offer you complementary products and services, including insurance, financing and other value-added services that may benefit you. You may opt out of marketing communications at any time.

MamaGas does not sell your personal information. We only share your data with authorised service providers, payment processors, delivery partners, licensed insurance providers and government authorities where required by law. All parties handling your information are expected to comply with applicable data protection laws.

We take reasonable technical and organisational measures to safeguard your personal information from unauthorised access, misuse or disclosure. You also have the right to access, correct, update or request deletion of your personal information, withdraw your marketing consent, or raise concerns regarding how your information is handled.

Refunds & Returns

Customer satisfaction is important to us. Refunds may be approved where payment has been made but an order cannot be fulfilled, duplicate payments have been received, incorrect charges have been applied, or an order is cancelled before dispatch. Approved refunds are normally processed within 7–14 business days using the original payment method where possible.

Due to the nature of LPG products, we cannot provide refunds for gas that has already been delivered and consumed, delivery charges after successful delivery, or accessories that have been used, damaged through misuse or altered after purchase.

If you receive an incorrect, damaged or defective product or accessory, please notify us as soon as possible. We will assess the issue and, where appropriate, replace the item or arrange another suitable resolution. Customers should inspect all deliveries upon receipt and report any concerns immediately.

LPG Safety & Compliance

MamaGas operates in accordance with Kenyan safety and energy regulations. Customers are responsible for ensuring LPG cylinders and accessories are used safely and according to manufacturer guidelines. We reserve the right to refuse the filling or exchange of unsafe, damaged or illegally modified cylinders.

Policy Updates

We may update this policy from time to time to reflect changes in our services, business operations or applicable laws. Any updates will be published on this website and become effective upon publication.

Contact Us

If you have any questions about this policy or how we handle your information, please contact us:

MamaGas Customer Care
Phone: +254 113722 004
Email: info@mamagas.co.ke
Website: www.mamagas.co.ke

Your Privacy. Your Safety. Your Trust.
At MamaGas, we are committed to protecting your information, delivering quality service, and operating transparently and responsibly in accordance with Kenyan law.